Returns & Exchanges
At Wodka Company, we strive for complete satisfaction with every order; however, due to the perishable nature of our food products, we can only accept returns for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim for a refund or replacement.
Document the Issue
Take clear photos of the damaged packaging and the product itself immediately upon arrival to provide proof of the defect.
Contact Support
Email our customer service team at [email protected] with your order number and the attached photographic evidence.
Verification Process
Our quality assurance team will review your claim within 2 business days to verify the damage and approve the return or replacement.
Receive Refund or Replacement
Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing